Effective Date: January, 2025
At TrueFinds (“we,” “our,” or “us”), accessible from truefinds.com.ng, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.
By using our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
When you register, place an order, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Billing and delivery address
- Payment information (processed securely via third-party payment providers)
b. Non-Personal Information
We automatically collect certain technical data, including:
- IP address
- Browser type and device information
- Pages visited and time spent on our website
- Cookies and usage data
2. How We Use Your Information
We use the information collected to:
- Process and fulfill orders
- Deliver products and services
- Communicate order updates and customer support responses
- Improve website performance, user experience, and offerings
- Prevent fraud and unauthorized transactions
- Send promotional messages (only if you opt in)
3. Cookies and Tracking Technologies
TrueFinds uses cookies and similar technologies to:
- Remember your preferences
- Enable shopping cart functionality
- Analyze traffic and user behavior
You may choose to disable cookies through your browser settings; however, some features of the website may not function properly.
4. Sharing Your Information
We do not sell or rent your personal information. We may share your data only with:
- Payment processors and logistics partners to complete transactions
- Service providers who assist in operating our website
- Legal or regulatory authorities when required by law
All third parties are obligated to keep your information secure and confidential.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, misuse, or disclosure. While no system is 100% secure, we strive to use commercially acceptable means to protect your information.
6. Your Rights
In accordance with the Nigeria Data Protection Regulation (NDPR), you have the right to:
- Access your personal data
- Request correction or deletion of your data
- Withdraw consent for marketing communications
- Request restriction of processing
To exercise any of these rights, please contact us using the details below.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. We encourage users to review their privacy policies.
8. Children’s Information
TrueFinds does not knowingly collect personal information from individuals under the age of 18. If you believe a child has provided us with personal data, please contact us immediately, and we will take appropriate action.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on this page, with the updated effective date clearly stated.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: support@truefinds.com.ng
Website: https://truefinds.com.ng